FAQs

Have a question that isn’t answered here? Send us an email at hi@wmsy.studio + we’ll get back to you with our best answer.

Process and Timeline

  • Once you’ve purchased your package, you’ll receive access to your personal client portal, where all project details, tasks, and communication will be centralized. We’ll start by gathering insights through pre-work, schedule a kick-off call to explore your vision further, and from there, we’ll begin crafting your custom website. Our process is collaborative, seamless, and designed to bring your brand’s vision to life.

  • All communication will take place in your client portal. This helps keep everything organized and ensures that no detail gets overlooked. You can expect regular updates, and we’ll be available for any questions or feedback along the way.

  • That depends on the service you choose:

    Signature Shopify Website

    This is a full-scope, custom build that typically takes 4–6 weeks from start to launch. After your pre-work is submitted, we’ll move through strategy, design, and development in distinct phases—each one thoughtfully mapped out inside your client portal. The timeline allows for clarity, collaboration, and refinement, so your site doesn’t just look good—it works beautifully and supports long-term growth.

    Studio Session (20-Hour Package)

    With 20 hours to work from, we can move quickly and intentionally on smaller-scale builds, refinements, or site evolutions. Timelines vary depending on how we choose to allocate your hours, but most Studio Sessions unfold over 2–3 weeks with clear priorities, focused momentum, and full transparency on progress via your client portal.

  • We understand that things come up! If you need to adjust your start date, let us know as soon as possible, and we’ll do our best to accommodate. Please note that rescheduling may affect the overall timeline and availability.

Services and Customization

  • We work exclusively with product-based brands on Shopify — often women-founded, always purpose-driven.

    Some are just getting started. Others are building momentum. What they share is a thoughtful approach to what they’re creating and a desire for a site that reflects their brand’s essence, elevates their presence, and grows with their business.

    If you care about the details, believe in conscious commerce, and want a website that supports your growth—you’re in the right place.

  • We offer three core services, each designed to meet you where you are—and support where you're going:

    01 / Signature Shopify Website
    A high-touch, strategy-led design experience for brands ready to scale.
    Investment: Starting at $10,000
    Timeline: 6–8 weeks

    02 / The Studio Session
    A flexible design and development package for growing brands who need focused support.
    Investment: $2,500 for 20 hours
    Timeline: Flexible (to be used within 3 months)

    03 / Strategy Intensive
    A one-week deep dive into your Shopify site’s performance, flow, and opportunity for growth.
    Investment: $1,500
    Timeline: 1 week

  • We use Shopify for our e-commerce solution.

  • Yes! All we need is a logo (in a vector format) and color palette.

    If you’re looking for help creating your full brand identity—including brand strategy, a custom logo suite, color palette, and typography—we offer branding as a separate package that pairs perfectly with your new Shopify store. This ensures your website not only functions beautifully but also feels cohesive and visually aligned with your brand’s personality.

    Not sure what you need? Let’s chat and find the best path forward for your business!

Support and Post-Launch

  • Yes! Once your site is live, you’ll have full access to make updates and changes. If you’d prefer ongoing support, we offer maintenance packages that include regular updates, tweaks, and optimizations so you can focus on running your business.

  • We’re here to support you even after the project wraps up. Whether it’s a small tweak or a new feature you’d like to add, our maintenance packages give you peace of mind, knowing your website is in good hands. We’re just a message away in your client portal.